Press ENTER to open the Privacy Settings panel.Open the Windows start menu and type "Privacy" without the quotes.Close Finale and all other open programs.Next, check that the microphone has not been disabled. ![]() ![]() Also make sure that your version of Windows is up to date. If you are unable to hear the test signal with the available audio drivers, please follow the steps below.įirst, contact your computer manufacturer and sound card provider to see if there are more current drivers than the drivers that are currently installed on our system. If you are unable to get a test tone, please follow the steps below.Ĭan you hear your document playback? Yes No sound from document Click OK to close the dialog window and test your document for playback. If you hear the test tone, Finale is now connected to a working audio driver on the machine and is working normally. Allow a moment for the driver to connect, then try the test tone again. While in the Audio Setup dialog window, go to the Audio Driver drop-down menu and select another available option (the options here will vary depending on the setup of the computer). Find the files named "PlogueEngine.log" and "PlogueEngine_圆4.log" and copy them to your desktop (*note: do not be concerned if you only have one of these files).Type the following location: ~/Library/Application Support/Makemusic/Finale /PlogueEngine.Choose Go > Go to Folder (from the Finder toolbar at the top of the screen).Save the report as an SPX file to your Desktop.When the System Information program opens, click File > Save.In the folder that appears, double-click the program named "System Information".From the Finder menu bar at the top of your screen, click Go > Utilities.If you do not get a test tone, please use the Submit a Request button at the top of the page to contact Customer Support and submit the following diagnostic files: SPX If you can hear the test tone after changing these settings, please select the Testing Document Setup Sound Settings button below to test document settings to ensure playback. You may also need to try different Sample Rates and Buffer Sizes to accommodate for your computer's specific hardware. Press and hold Command + Option + P + R until your computer restarts.While in the Audio Setup dialog window ( MIDI/Audio > Device Setup > Audio Setup), use the Source drop-down menu to change the Output in Finale. Press the Power button until your Mac turns on.ģ. Resetting or “zapping” the NVRAM can potentially solve your audio problems.Ģ. NVRAM/PRAM issues are rare but can cause any number of odd Mac behaviors. This information includes audio and display settings, time zone preferences, your current startup disk, and details about any recent fatal system errors. ![]() Non-volatile random-access memory (NVRAM) or parameter RAM (PRAM), is a special type of memory your Mac uses to store information that it needs before loading the operating system. Restarting your computer is a good way to fix various audio issues including any stuttering or crackling audio noises coming from your internal speakers. If you can’t hear audio or your audio quality is poor, it may be a good idea to completely shut down your Mac. Sometimes the solution to an audio problem is as easy as turning off your computer and turning it on again. ![]() As soon as it’s highlighted, click on the “X” icon at the top left of the Activity Monitor window, and it will automatically restart your Mac’s Core Audio process. Locate the search bar in the top right and type in “coreaudiod,” then click on it with your mouse or trackpad. Go to “Applications -> Utilities -> Activity Monitor,” and you will see a list of all of your running processes with a “% CPU” next to them. Once you reset the API, test your sound to make sure it’s working properly.Īlternatively, you can also delete the “Coreaudiod” process in Activity Monitor. Go to the Apple menu and choose “System Preferences -> Sound -> Output.”ģ. While the exact reason isn’t clear, sometimes Macs select the wrong output audio device when you install or plug in a new one.ġ. If you can’t hear anything after plugging in your headphones or connecting your computer to an external audio device, chances are you’ve uncovered one of the Mac’s most common audio bugs. Double-check to make sure those are not muted or whether you are playing a YouTube clip, making sure that clip isn’t muted as well. As audio plays in individual tabs, browsers often have indicators next to the website name on the tab that can be muted or unmuted. Checking out the sound control in these apps is a great place to start to make sure any audio issue isn’t something that is more likely hardware-related. This can be true in Safari, Chrome, Edge, Firefox, etc. For example, make sure your browser tab is not muted. One of the fastest ways to check for audio issues is to ensure there isn’t an issue in an individual app.
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